Shipping & Delivery Policy

Overview

Thank you for choosing The Foldie® (operated by Ridgewell Supply Co., LLC).

At The Foldie®, we understand that receiving your order promptly and in pristine condition is of the utmost importance. Every order is processed and dispatched with rigorous attention to detail, precision, and care.

1. Shipping Methods, Costs, and Thresholds

We are pleased to offer free or discounted shipping on qualifying orders, to many countries worldwide, as displayed at checkout.

Want your order even faster and fully protected? You may upgrade to express or insured shipping options at checkout where available, for premium delivery and additional coverage against loss or damage.

2. Order Processing & Fulfillment Timeline

Because some products require individual preparation, please note our structural processing timelines:

Processing & Preparation Time: Orders typically require 2 to 5 business days to be processed, configured, and fully prepared for dispatch.
Tracking Notification: As soon as your order leaves our facilities, a confirmation email containing your dedicated carrier tracking number will be automatically generated and sent to you.

3. Made-to-Order Processing: Why Delivery Takes 7–15 Business Days

Unlike mass-produced, off-the-shelf brands, The Foldie® prioritizes quality and customer satisfaction. Each order may follow a rigorous step-by-step fulfillment flow:

Component Selection & Verification: Upon order confirmation, our team verifies all items selected in your order.
Quality Preparation: Products are prepared and inspected to ensure they meet our quality standards before dispatch.
Rigorous Quality Control: Before dispatch, items undergo inspection to verify condition and completeness.
Secure Packaging: After passing all quality checks, your order is securely packed in protective packaging to guarantee it arrives in excellent condition.

Your delivery window of 7 to 15 business days reflects these processing steps plus carrier transit time.

4. International Shipping & Customs (Duties Prepaid)

To ensure a seamless delivery experience, we ship internationally on a DDP (Delivered Duty Paid) basis wherever possible.

No Hidden Fees: All customs duties, import taxes, and administrative clearance fees are prepaid by us where our DDP service applies. The total price displayed at checkout is final; you will not be required to pay any additional fees upon the package's arrival in your country, except where local law requires otherwise and we have clearly disclosed it at checkout.

5. Order Tracking

Once your package has been handed over to our logistics partner, you can monitor its progress at any time:

Click the link provided in your automated Shipping Confirmation Email.
Alternatively, visit the Track Your Order page on our website and input your order number and email address.

6. Destination Restrictions

We ship to a wide range of global destinations. Destination availability is verified electronically at checkout. If our system accepts your shipping address and processes payment, it serves as confirmation that we are capable of executing delivery to your location.

7. Modifications and Cancellations

Please review your shipping and contact information thoroughly prior to finalizing your purchase. Once an order has been handed over to the carrier or entered the final dispatch phase, we are legally and operationally unable to modify shipping addresses, contact details, or order contents.

8. Lost, Delayed, or Damaged Shipments

Ridgewell Supply Co., LLC assumes commercial responsibility for your shipment while in transit.

In the rare event that your package is deemed lost by the carrier, or if it arrives showing signs of transit damage, please contact our Customer Support team immediately at info@the-foldie-us.com.

Please include your order number and, if applicable, photographic evidence of the damaged packaging or item so we can immediately initiate a claim with the carrier and arrange an expedited solution (replacement or refund).

Contact Us

For any inquiries regarding your shipment, courier status, or delivery preferences, please reach out to our corporate service desk:

Brand / Store Name: The Foldie®
Legal Entity: Ridgewell Supply Co., LLC
Corporate Support Email: info@the-foldie-us.com
Registered Office: 1908 Thomes Ave STE 12130, Cheyenne, WY, 82001

Company Info

Ridgewell Supply Co., LLC
Registered Office: 1908 Thomes Ave STE 12130, Cheyenne, WY, 82001

Contact Information:
Email: info@the-foldie-us.com